For angry consumers, Instagram complaints gets the quickest results

In a world of Yelps andsnarky corporate Twitter accounts, it’s easier than ever to interact with companies. But as far as getting companies to respond — well, occasionally it feels like you’re talking to a brick wall. If that sounds familiar, you’re not alone.
A recent study of more than 1,000 U.S. adults found that 85 percent of respondents said they believe organizations value their feedback, but paradoxically only 40 percent believed their feedback would have any impact. Two-thirds said the organization had either ignored their feedback or acknowledged it but took no action as a result.
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