The customer scores given were based on experiences of purchasing items other than groceries, their level of satisfaction and the likelihood of recommending each shop.

In the survey carried out in January, customers complained of out-of-date WHSmith shops, expensive products and rude staff.
— Leer en www-independent-co-uk.cdn.ampproject.org/c/s/www.independent.co.uk/news/business/whsmith-worst-high-street-shop-john-lewis-which-survey-a8372246.html

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